With the pandemic came a silver lining: courts and the justice system have adapted to 2022 technology. Hearings are being held over Zoom, mediations done over Microsoft Teams, and documents are able to be filed and shared online. These measures have helped to save costs (by removing travel requirements for lawyers and clients), save resources (by going paperless), and save time (no longer waiting in the courtroom but rather, able to work at your own desk while waiting for your Zoom hearing to begin).
Of course, in-person interactions tend to be easier and do not suffer from technology issues and glitches.
Moving forward, having both of these options assists with greater access to justice.
For more information on How the pandemic radically reoriented Ontario's justice system, see: https://www.cbc.ca/news/canada/ottawa/legal-system-ontario-covid-19-pandemic-1.6278927